ASUS Vivobook 15 X1504ZA-NJ104W Intel Core i3 i3-1215U Laptop 39.6 cm (15.6") Full HD 8 GB DDR4-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Home Silver
ASUS Vivobook 15 X1504ZA-NJ104W Intel Core i3 i3-1215U Laptop 39.6 cm (15.6") Full HD 8 GB DDR4-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Home Silver - Default Title
Regular price
1,841 SR
Inclusive Of Vat
In stock
SKU: X1504ZA-NJ104W
2 Years warranty
Can be exchanged and returned
Delivery Time from 9 to 15 Days
Product specifications
Make every day your day
Turn everyday tasks into something special with Vivobook 15, your essential tool for getting things done easier, anywhere. It €™s completely user-friendly too, with its 180 ° lay-flat hinge and physical webcam shield. ASUS Antimicrobial Guard Plus protects frequently-touched surfaces from harmful bacteria, safeguarding your health. Make all your days more enjoyable with Vivobook 15!
Power on tap
With Vivobook 15, you €™re always ready to take on any everyday task, whether it €™s work, play or entertainment. Whatever you need to achieve, there €™s always plenty of computing power on tap with the Intel Core 7 processor (Series 1), 16 GB of fast memory, 1 TB of speedy SSD storage and comprehensive range of wireless connectivity up to WiFi 6 allows you to load online content in the blink of an eye.
Charge with speed
Vivobook 15 supports fast charging which allows you to charge a low battery to 60% in as little as 49 minutes3, so you can be up and running quicker than ever!
Clearly superior display
Vivobook 15 delivers beautifully clear visuals with its three-sided slim-bezel NanoEdge touch screen5 €¯display. The wide viewing angles maintain great quality even for off-center viewing, and the TÃœV Rheinland eye-care certification ensures low blue-light levels that reduce the risk of eye strain during long viewing sessions.
A new perspective on laptop audio
Designed with help from the audio experts at Dirac, a professional audio solution provider, the audio system delivers the most immersive, clear, and balanced sound experience you €™ve ever heard on a PC, laptop or tablet. You €™ll hear a wider and deeper soundscape than you could imagine, unleashing the full audio potential of your laptop.
Upgrade your audio experience
ASUS Audio Booster uses unique audio algorithms to boost audio volume up to 1.5x and take your audio experience to the next level.
Choose your color
Vivobook 15 has a lid with a special raised logo tag, and it €™s available in your choice of three eye-catching colors: charming Quiet Blue, Cool Silver, or cozy Terra Cotta €” just pick your favorite! It €™s slim enough to pop unobtrusively into any backpack, and light enough for easy one-handed carrying.
ASUS ErgoSense keyboard, comfortable typing experience
Your comfort is our highest priority. That €™s why the ASUS ErgoSense keyboard has an incredibly satisfying feel, with the optimum key bounce and travel calculated with fine-tuned precision. Experience the ErgoSense keyboard and you €™ll soon find yourself cruising effortlessly through your work.
Full-sized keyboard
19.05 mm
The full-size 19.05 mm key pitch is the same as a desktop keyboard so you can whizz through your work with superb typing comfort and accuracy.
Dished key caps
0.2 mm
The 0.2 mm key-cap dish is designed to match the shape of your fingertips so your fingers are gently guided to the ideal contact point with the keys.
Long key travel
1.4 mm
The long 1.4 mm key travel lets you type without having to use too much force. And the special ASUS-designed rubber dome guarantees your click force is met with just the right tactile bump you need for a nice grip.
0.1 mm key cap relief
When fully depressed, the keys on the ErgoSense keyboard don €™t sink below the level of the keyboard deck. The key caps remain at least 0.1 mm above the chassis surface, providing you with a comfortable, ergonomic typing experience.
Enhance number key layout
Blitz through data-crunching tasks with the enhanced number key layout! This features hotkeys for the calculator, CE and +/- functions, along with increased spacing to match the full-size key pitch for more intuitive number entry.
Optimal click ratio: Engineered to perfection
The feel of a keyboard depends on the crucial ratio between the peak force (also known as the actuation force) and the contact force. Peak force occurs when you press down on the key and reach the maximum force that the key €™s underlying rubber dome can withstand without deflecting. Contact force occurs when the bottom of the key touches the circuit board to trigger an electronic signal, which in turn generates the action appropriate to the key. To achieve the most natural feel for a keyboard, ASUS keyboard experts have scientifically determined that the optimal ergonomic click ratio for a key is between 45-60%. These forces are precisely measured and tuned using the ASUS-designed rubber domes beneath the keys.
Inhibit 99% of COVID-19, flu virus & bacteria*
ASUS Antimicrobial Guard Plus is applied to frequently touched areas of your laptop to help keep it hygienic. This technology uses a denser treatment* that inhibits viruses and bacteria. And it is scientifically shown €” using the ISO 217029 and 2219610 standards €” to inhibit virus and bacteria growth by more than 99% over a 24-hour period4. Strains used for the tests include the SARS-CoV-2 (COVID-19), H3N2 (Influenza A) and the E. coli bacterium11.
* ISO 21702 tests for COVID-19, H3N2, H1N1 and ISO 22196 tests for Staphylococcus and E. coli.
* Treatments12 are approved by US FIFRA13 & EU BPR14.
Viruses and bacteria inhibition
Viruses and bacteria are everywhere in our daily life. Antimicrobial Guard Plus inhibits all viruses and bacteria with an envelope (the outermost layer of many types of viruses and bacteria) from the surface of the protected parts. ISO 21702 testing shows that it can inhibit the growth of SARS-CoV-2 (COVID-19), H1N1, H3N2 (Influenza A) and harmful bacteria.
SARS-CoV-2 virus (COVID-19)
Since 2020, COVID-19 has ravaged the globe. More than 580M people16 worldwide have been infected.
Influenza A (H3N2)
The influenza A and B viruses that routinely spread in people are responsible for seasonal flu epidemics each year17.
E. coli
Escherichia coli (abbreviated as E. coli) are bacteria found in the environment, foods. Although most strains of E. coli are harmless, others can make you sick18.
Silver ions prevents 99% reproduction
ASUS Antimicrobial Guard Plus is a surface coating19 on the laptop20 that contains positively-charged silver ions. Silver ions and negatively-charged microbial cells are attracted to each other and then pierce the surface to damage their structure, inhibiting reproduction.
Without ASUS Antimicrobial Guard Plus, an estimated sample of 10,000 (pfu/ml) cells grew to 28,000 (pfu/ml). Performing the same test with Antimicrobial Guard Plus saw the count reduced to just 16 (pfu/ml) €” a growth restriction of more than 99%.
Unlock in one touch
Accessing your device has never been easier or more secure! With the built-in fingerprint sensor5 in the touchpad and Windows Hello, there €™s no need to type in your password every time €” all you need is a single touch!
Physical webcam privacy shield
Vivobook 15 takes your privacy and security seriously. There €™s an integrated privacy shield that slides over the webcam for instant privacy, shielding you from prying eyes and disturbances.
Wide open for sharing
Vivobook 15 features a precision-engineered, lay-flat hinge that makes it easy to share content with others, or collaborate with a group of people around a table.
Perfect in every detail
Vivobook 15 keeps you fully connected with its comprehensive I/O ports. There are one USB 3.2 Type-C Gen 1 port, two USB 3.2 Type-A Gen 1 ports, a USB 2.0 port, HDMI output and an audio combo jack €” so it €™s easy to connect all your existing peripherals, displays and projectors.
World €™s most strictly tested US military-grade laptop durability21
ASUS laptops6 are engineered with extraordinary toughness meet the exacting US MIL-STD-810H military-grade standard, undergoing 12 rigorous test methods and 26 punishing test procedures €” exceeding industry standards. The upshot is a range of products that are renowned for reliability and durability. These factors also inherently benefit longevity and thus sustainability, so you can work, travel or relax with the confidence that your ASUS laptop is ready for the real world €” today, and long into the future.
Next-level AI noise-canceling audio technology
To provide exceptional remote-working and video-conferencing experiences, features ASUS AI Noise-Canceling Technology that employs machine learning in order to isolate unwanted noise from human speech. This technology helps to filter out ambient noise for optimum group conference-call quality. The ASUS AI Noise-Canceling Microphone feature in the MyASUS app can filter out ambient noise €” so you €™ll hear what everyone else is saying.
Try the demo to experience the amazing difference that AI Noise-Canceling Technology can make in different environments.
Press play to experience ASUS AI Noise-Canceling Technology
Turn on your device audio to hear the difference.
Conference calls with more possibilities
Conference calls can be single-presenter or multi-presenter, gathered around a single laptop with voices coming from various directions. With the upgraded system enabled via the MyASUS app, it detects and optimizes audio from either one direction or from all directions €” ensuring top conference call audio quality.
Single presenter conference call
Single-presenter conference call mode can filter out noise and other voices, and ensures only the voice in front of laptop can be heard. When you switch on the Target Speaker Tracking mode it can even target and track new talkers within a 180 ° arc, making the feature ideal for recording large groups as well as for individuals.
Multi-presenter conference call
Multi-presenter conference call mode filters out ambient noise whilst identifying multiple voices from all directions and distances, so all voices can be heard more clearly.
Standout webcam effect €“ ASUS 3DNR
ASUS 3D Noise Reduction (3DNR) Technology significantly upgrades the webcam image clarity for clearer conference calls.
Truly personalized workflow
ASUS offers a suite of software designed to take your computing experience up a notch. MyASUS provides a collection of handy apps and tools that help you get more out of your laptop, while GlideX enables you to get more done by sharing screens across devices. Plus, ScreenXpert helps you manage app windows across all connected displays for a smoother workflow.
MyASUS
MyASUS provides easy access to ASUS apps that are designed to help you maintain your system, update your software, optimize your PC €™s performance, and contact ASUS for after-sales support.
GlideX
GlideX is a cross-device screen-sharing solution, with Mirror and Extend features that give you a bigger and better space for work and play. The Unify Control feature lets you use a single mouse and keyboard set to control different devices from one PC, across different OSes, so you don't need to switch between devices. GlideX optimizes your workflow in the blink of an eye!
ScreenXpert
ScreenXpert €” which you can download from Microsoft Store or find in your PC €™s Start menu €” helps you to manage app windows across displays connected to your ASUS PC and puts you in full control of your workflow!
Turn everyday tasks into something special with Vivobook 15, your essential tool for getting things done easier, anywhere. It €™s completely user-friendly too, with its 180 ° lay-flat hinge and physical webcam shield. ASUS Antimicrobial Guard Plus protects frequently-touched surfaces from harmful bacteria, safeguarding your health. Make all your days more enjoyable with Vivobook 15!
Power on tap
With Vivobook 15, you €™re always ready to take on any everyday task, whether it €™s work, play or entertainment. Whatever you need to achieve, there €™s always plenty of computing power on tap with the Intel Core 7 processor (Series 1), 16 GB of fast memory, 1 TB of speedy SSD storage and comprehensive range of wireless connectivity up to WiFi 6 allows you to load online content in the blink of an eye.
Charge with speed
Vivobook 15 supports fast charging which allows you to charge a low battery to 60% in as little as 49 minutes3, so you can be up and running quicker than ever!
Clearly superior display
Vivobook 15 delivers beautifully clear visuals with its three-sided slim-bezel NanoEdge touch screen5 €¯display. The wide viewing angles maintain great quality even for off-center viewing, and the TÃœV Rheinland eye-care certification ensures low blue-light levels that reduce the risk of eye strain during long viewing sessions.
A new perspective on laptop audio
Designed with help from the audio experts at Dirac, a professional audio solution provider, the audio system delivers the most immersive, clear, and balanced sound experience you €™ve ever heard on a PC, laptop or tablet. You €™ll hear a wider and deeper soundscape than you could imagine, unleashing the full audio potential of your laptop.
Upgrade your audio experience
ASUS Audio Booster uses unique audio algorithms to boost audio volume up to 1.5x and take your audio experience to the next level.
Choose your color
Vivobook 15 has a lid with a special raised logo tag, and it €™s available in your choice of three eye-catching colors: charming Quiet Blue, Cool Silver, or cozy Terra Cotta €” just pick your favorite! It €™s slim enough to pop unobtrusively into any backpack, and light enough for easy one-handed carrying.
ASUS ErgoSense keyboard, comfortable typing experience
Your comfort is our highest priority. That €™s why the ASUS ErgoSense keyboard has an incredibly satisfying feel, with the optimum key bounce and travel calculated with fine-tuned precision. Experience the ErgoSense keyboard and you €™ll soon find yourself cruising effortlessly through your work.
Full-sized keyboard
19.05 mm
The full-size 19.05 mm key pitch is the same as a desktop keyboard so you can whizz through your work with superb typing comfort and accuracy.
Dished key caps
0.2 mm
The 0.2 mm key-cap dish is designed to match the shape of your fingertips so your fingers are gently guided to the ideal contact point with the keys.
Long key travel
1.4 mm
The long 1.4 mm key travel lets you type without having to use too much force. And the special ASUS-designed rubber dome guarantees your click force is met with just the right tactile bump you need for a nice grip.
0.1 mm key cap relief
When fully depressed, the keys on the ErgoSense keyboard don €™t sink below the level of the keyboard deck. The key caps remain at least 0.1 mm above the chassis surface, providing you with a comfortable, ergonomic typing experience.
Enhance number key layout
Blitz through data-crunching tasks with the enhanced number key layout! This features hotkeys for the calculator, CE and +/- functions, along with increased spacing to match the full-size key pitch for more intuitive number entry.
Optimal click ratio: Engineered to perfection
The feel of a keyboard depends on the crucial ratio between the peak force (also known as the actuation force) and the contact force. Peak force occurs when you press down on the key and reach the maximum force that the key €™s underlying rubber dome can withstand without deflecting. Contact force occurs when the bottom of the key touches the circuit board to trigger an electronic signal, which in turn generates the action appropriate to the key. To achieve the most natural feel for a keyboard, ASUS keyboard experts have scientifically determined that the optimal ergonomic click ratio for a key is between 45-60%. These forces are precisely measured and tuned using the ASUS-designed rubber domes beneath the keys.
Inhibit 99% of COVID-19, flu virus & bacteria*
ASUS Antimicrobial Guard Plus is applied to frequently touched areas of your laptop to help keep it hygienic. This technology uses a denser treatment* that inhibits viruses and bacteria. And it is scientifically shown €” using the ISO 217029 and 2219610 standards €” to inhibit virus and bacteria growth by more than 99% over a 24-hour period4. Strains used for the tests include the SARS-CoV-2 (COVID-19), H3N2 (Influenza A) and the E. coli bacterium11.
* ISO 21702 tests for COVID-19, H3N2, H1N1 and ISO 22196 tests for Staphylococcus and E. coli.
* Treatments12 are approved by US FIFRA13 & EU BPR14.
Viruses and bacteria inhibition
Viruses and bacteria are everywhere in our daily life. Antimicrobial Guard Plus inhibits all viruses and bacteria with an envelope (the outermost layer of many types of viruses and bacteria) from the surface of the protected parts. ISO 21702 testing shows that it can inhibit the growth of SARS-CoV-2 (COVID-19), H1N1, H3N2 (Influenza A) and harmful bacteria.
SARS-CoV-2 virus (COVID-19)
Since 2020, COVID-19 has ravaged the globe. More than 580M people16 worldwide have been infected.
Influenza A (H3N2)
The influenza A and B viruses that routinely spread in people are responsible for seasonal flu epidemics each year17.
E. coli
Escherichia coli (abbreviated as E. coli) are bacteria found in the environment, foods. Although most strains of E. coli are harmless, others can make you sick18.
Silver ions prevents 99% reproduction
ASUS Antimicrobial Guard Plus is a surface coating19 on the laptop20 that contains positively-charged silver ions. Silver ions and negatively-charged microbial cells are attracted to each other and then pierce the surface to damage their structure, inhibiting reproduction.
Without ASUS Antimicrobial Guard Plus, an estimated sample of 10,000 (pfu/ml) cells grew to 28,000 (pfu/ml). Performing the same test with Antimicrobial Guard Plus saw the count reduced to just 16 (pfu/ml) €” a growth restriction of more than 99%.
Unlock in one touch
Accessing your device has never been easier or more secure! With the built-in fingerprint sensor5 in the touchpad and Windows Hello, there €™s no need to type in your password every time €” all you need is a single touch!
Physical webcam privacy shield
Vivobook 15 takes your privacy and security seriously. There €™s an integrated privacy shield that slides over the webcam for instant privacy, shielding you from prying eyes and disturbances.
Wide open for sharing
Vivobook 15 features a precision-engineered, lay-flat hinge that makes it easy to share content with others, or collaborate with a group of people around a table.
Perfect in every detail
Vivobook 15 keeps you fully connected with its comprehensive I/O ports. There are one USB 3.2 Type-C Gen 1 port, two USB 3.2 Type-A Gen 1 ports, a USB 2.0 port, HDMI output and an audio combo jack €” so it €™s easy to connect all your existing peripherals, displays and projectors.
World €™s most strictly tested US military-grade laptop durability21
ASUS laptops6 are engineered with extraordinary toughness meet the exacting US MIL-STD-810H military-grade standard, undergoing 12 rigorous test methods and 26 punishing test procedures €” exceeding industry standards. The upshot is a range of products that are renowned for reliability and durability. These factors also inherently benefit longevity and thus sustainability, so you can work, travel or relax with the confidence that your ASUS laptop is ready for the real world €” today, and long into the future.
Next-level AI noise-canceling audio technology
To provide exceptional remote-working and video-conferencing experiences, features ASUS AI Noise-Canceling Technology that employs machine learning in order to isolate unwanted noise from human speech. This technology helps to filter out ambient noise for optimum group conference-call quality. The ASUS AI Noise-Canceling Microphone feature in the MyASUS app can filter out ambient noise €” so you €™ll hear what everyone else is saying.
Try the demo to experience the amazing difference that AI Noise-Canceling Technology can make in different environments.
Press play to experience ASUS AI Noise-Canceling Technology
Turn on your device audio to hear the difference.
Conference calls with more possibilities
Conference calls can be single-presenter or multi-presenter, gathered around a single laptop with voices coming from various directions. With the upgraded system enabled via the MyASUS app, it detects and optimizes audio from either one direction or from all directions €” ensuring top conference call audio quality.
Single presenter conference call
Single-presenter conference call mode can filter out noise and other voices, and ensures only the voice in front of laptop can be heard. When you switch on the Target Speaker Tracking mode it can even target and track new talkers within a 180 ° arc, making the feature ideal for recording large groups as well as for individuals.
Multi-presenter conference call
Multi-presenter conference call mode filters out ambient noise whilst identifying multiple voices from all directions and distances, so all voices can be heard more clearly.
Standout webcam effect €“ ASUS 3DNR
ASUS 3D Noise Reduction (3DNR) Technology significantly upgrades the webcam image clarity for clearer conference calls.
Truly personalized workflow
ASUS offers a suite of software designed to take your computing experience up a notch. MyASUS provides a collection of handy apps and tools that help you get more out of your laptop, while GlideX enables you to get more done by sharing screens across devices. Plus, ScreenXpert helps you manage app windows across all connected displays for a smoother workflow.
MyASUS
MyASUS provides easy access to ASUS apps that are designed to help you maintain your system, update your software, optimize your PC €™s performance, and contact ASUS for after-sales support.
GlideX
GlideX is a cross-device screen-sharing solution, with Mirror and Extend features that give you a bigger and better space for work and play. The Unify Control feature lets you use a single mouse and keyboard set to control different devices from one PC, across different OSes, so you don't need to switch between devices. GlideX optimizes your workflow in the blink of an eye!
ScreenXpert
ScreenXpert €” which you can download from Microsoft Store or find in your PC €™s Start menu €” helps you to manage app windows across displays connected to your ASUS PC and puts you in full control of your workflow!
| Design | |
|---|---|
| Colour name | Cool Silver |
| Product type | Laptop |
| Market positioning | Home |
| Housing material | Plastic |
| Form factor | Clamshell |
| Product colour | Silver |
| Country of origin | China |
| Display | |
| HD type | Full HD |
| LED backlight | Yes |
| Display brightness | 250 cd/m ² |
| Touchscreen | No |
| Display resolution | 1920 x 1080 pixels |
| Display diagonal | 39.6 cm (15.6") |
| Anti-glare screen | Yes |
| Maximum refresh rate | 60 Hz |
| RGB colour space | NTSC |
| Colour gamut | 45% |
| Native aspect ratio | 16:9 |
| Processor | |
| Processor generation | 12th gen Intel Core i3 |
| Processor cache type | Smart Cache |
| Processor cache | 10 MB |
| Processor model | i3-1215U |
| Processor boost frequency | 4.4 GHz |
| Processor cores | 6 |
| Processor manufacturer | Intel |
| Processor family | Intel Core i3 |
| Processor base power | 15 W |
| Maximum turbo power | 55 W |
| Efficient-core Max Turbo Frequency | 3.3 GHz |
| Performance-core Max Turbo Frequency | 4.4 GHz |
| Performance cores | 2 |
| Efficient cores | 4 |
| Memory | |
| Memory form factor | On-board |
| Internal memory | 8 GB |
| Internal memory type | DDR4-SDRAM |
| Maximum internal memory | 16 GB |
| Storage | |
| SSD form factor | M.2 |
| Storage media | SSD |
| Optical drive type | No |
| Number of SSDs installed | 1 |
| SSD capacity | 512 GB |
| SSD interface | PCI Express 3.0 |
| Total storage capacity | 512 GB |
| Total SSDs capacity | 512 GB |
| NVMe | Yes |
| Graphics | |
| Discrete graphics card | No |
| On-board graphics card family | Intel UHD Graphics |
| On-board graphics card | Yes |
| On-board graphics card model | Intel UHD Graphics |
| Discrete graphics card model | Not available |
| On-board GPU manufacturer | Intel |
| Audio | |
| Audio system | SonicMaster |
| Built-in microphone | Yes |
| Camera | |
| Front camera | Yes |
| Privacy camera | Yes |
| Privacy type | Privacy shutter |
| Front camera HD type | HD |
| Optical drive | |
| Optical drive type | No |
| Network | |
| Mobile network connection | No |
| Top Wi-Fi standard | Wi-Fi 6E (802.11ax) |
| Wi-Fi standards | Wi-Fi 6E (802.11ax) |
| Bluetooth | Yes |
| Bluetooth version | 5.3 |
| Antenna type | 1x1 |
| Ports & interfaces | |
| USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity | 2 |
| USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity | 1 |
| USB 2.0 ports quantity | 1 |
| HDMI ports quantity | 1 |
| HDMI version | 1.4 |
| Combo headphone/mic port | Yes |
| Charging port type | DC-in jack |
| Performance | |
| Repairability index | 7.9 |
| Keyboard | |
| Pointing device | Touchpad |
| Numeric keypad | Yes |
| Software | |
| Operating system architecture | 64-bit |
| Trial software | 1-month trial for new Microsoft 365 customers. Credit card required. |
| Operating system installed | Windows 11 Home |
| Technical details | |
| Market positioning | Home |
| Housing material | Plastic |
| Form factor | Clamshell |
| Product colour | Silver |
| Repairability index | 7.9 |
| Commodity Classification Automated Tracking System (CCATS) | 8471300000 |
| Battery | |
| Battery technology | Lithium-Ion (Li-Ion) |
| Number of battery cells | 3 |
| Battery capacity | 42 Wh |
| Power | |
| AC adapter power | 45 W |
| AC adapter frequency | 50 - 60 Hz |
| AC adapter input voltage | 100 - 240 V |
| AC adapter output current | 2.37 A |
| AC adapter output voltage | 19 V |
| Security | |
| Password protection | Yes |
| Trusted Platform Module (TPM) | Yes |
| Password protection type | BIOS, User |
| Weight & dimensions | |
| Width | 359.7 mm |
| Depth | 232.5 mm |
| Height | 17.9 mm |
| Weight | 1.7 kg |
| Features | |
| Country of origin | China |
| Supplier features | |
| Country of origin | China |
| Logistics data | |
| Commodity Classification Automated Tracking System (CCATS) | 8471300000 |
| Other features | |
| On-board graphics card | Yes |
| Audio system | SonicMaster |
| Anti-glare screen | Yes |
| Country of origin | China |
Accessories
Reviews
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Shipping & Return
Shipping Policy Overview:
This policy delineates the guidelines for shipping and returns when sending goods through mail. These guidelines encompass details such as costs, delivery times, and procedures to follow in case of product damage upon arrival.
When do we ship?
To provide clarity on anticipated delivery dates for GIGATE shipments, we have included the expected delivery date beneath each product. Moreover, our customer service team reaches out within 24 working hours of purchase to review orders and confirm delivery dates.
Where do we ship to?
GIGATE dispatches products from six warehouses in distinct regions to streamline shipping and minimize delivery times. We employ professional carriers and logistics systems to cover all cities in Saudi Arabia, ensuring efficient tracking of shipments.
How do we ship?
While most orders are shipped via selected professional couriers (DHL,OTO, SMSA) ,the shipping company is chosen by the GIGATE operation team based on product type, warehouse location, and customer destination address. Customers can provide special instructions in the comments box or inform GIGATE customer service during their address verification call.
Shipping Rates:
GIGATE offers Free Shipping on all products, excluding special items that incur additional shipping costs.
Order Tracking:
GIGATE provides a dedicated page for customers to easily track their shipments and monitor order statuses. Tracking can be done using the order ID and email address received upon order placement or the carrier tracking number.
Stock Availability:
While items are typically in stock, occasional shortages may occur due to sudden demand. In such cases, customers are promptly notified, and GIGATE customer service communicates the expected delivery time. Customers dissatisfied with the revised delivery time may opt for a refund within 2 hours.
VAT, Customs, and Duties:
All costs, including shipping, VAT, customs, and duties, are transparently included in the paid price. GIGATE ensures customers are informed of the total cost before purchase through a prominently displayed notification.
Shipping Damages:
GIGATE prioritizes secure packing and selects professional carriers to minimize the risk of damage during shipment. In the rare event of damages, customers must inform the customer service or support team within 24 hours of delivery for prompt resolution.
Return Shipment:
For return procedures, please refer to our Return and Refund Policy. If a return is unrelated to technical issues or product specifications and is solely due to a change of mind, return costs are the responsibility of the customer. Customers can coordinate returns with the customer care team or support team for seamless processing.
