ASUS Zenbook 14 UX3402ZA-KP234W laptop Intel Core i5 i5-1240P 35.6 cm (14") WQXGA 8 GB LPDDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Home Blue
ASUS Zenbook 14 UX3402ZA-KP234W laptop Intel Core i5 i5-1240P 35.6 cm (14") WQXGA 8 GB LPDDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Home Blue - Default Title
Regular price
3,358 SR
Inclusive Of Vat
SKU: UX3402ZA-KP234W
2 Years warranty
Can be exchanged and returned
Delivery Time from 9 to 15 Days
Product specifications
Power and Elegance, Reimagined
The powerful and compact Zenbook 14 is just 16.9 mm slim and 1.39 kg1 light, with a breathtaking new design that €™s timelessly elegant yet totally modern. You €™ll experience perfect visuals from the expansive 16:10 2.5K IPS NanoEdge display2, a color-accurate up to 400-nit screen that delivers 100% sRGB color gamut. The 12th Gen Intel Core i7 Processor, Intel Iris Xe graphics, 16 GB RAM and 1 TB PCIe 4.0 SSD deliver superb performance, and there €™s a long-lasting 75 Wh battery. For extraordinary sound, there €™s a Dolby Atmos sound system powered by a smart amplifier. The user-centric design includes one-touch login with a fingerprint sensor on the power button, the new ASUS ErgoSense keyboard, and the efficient ASUS NumberPad 2.0. The bold new lid design is inspired by timeless Kintsugi craftsmanship, and it €™s available in two fresh new colors: Ponder Blue and Aqua Celadon. Zenbook 14 is the new benchmark for portable perfection.
MOBILITY
Portable perfection
Designed for a sublime on-the-go experience, Zenbook 14 packs a premium specification and a full set of I/O ports into a compact, slim and lightweight all-aluminum chassis that €™s ready to go with you anywhere. Say hello to your new favorite traveling companion.
BATTERY
Non-stop stamina
There €™s no need to panic if power outlets are in short supply: Zenbook 14 €™s long-lasting 75 Wh battery can keep you productive for up to 18 hours. And when it €™s time to charge, there €™s no need to slow down €” in just 49 minutes you can top it up to a 60% charge level.
PERFORMANCE
Powerfully productive
Whatever you need to do, Zenbook 14 is primed and ready, featuring all the multitasking power of the latest 12th Gen Intel Core i7 Processor combined with 16 GB RAM and Intel Iris Xe graphics. Ultrafast PCIe 4.0 x4 SSDs take care of your storage needs, and the latest WiFi 6E (802.11ax) gives you gigabit-class wireless connections.
WiFi CONNECTIVITY
Fine-tuned with ASUS WiFi Master Premium technology
ASUS offers a comprehensive range of wireless connectivity solutions. WiFi 6E is the latest and fastest WiFi standard, and Zenbook 14 enhances its performance even further with ASUS WiFi Master Premium technology. This includes ASUS WiFi Stabilizer, which gives your WiFi connections rock-solid stability, and WiFi Stabilizer to filter out wireless interference, so you €™ll always enjoy the fastest possible speeds. Additionally, WiFi SmartConnect automatically selects the best WiFi source, so Zenbook 14 connects seamlessly to the best WiFi signal and known mobile hotspots.
DISPLAY
See more, beautifully
The expansive 16:10 2.5K IPS NanoEdge display on Zenbook 14 delivers incredibly detailed visuals with ultra-vivid colors. The NanoEdge design has ultra-slim bezels and a 90% screen-to-body ratio, which in turn gives Zenbook 14 its svelte and compact form factor. For superb color accuracy, the display covers 100% of the sRGB color gamut. It also cares for your eyes during long screen sessions, with low blue-light levels that are certified by TÃœV Rheinland.
AUDIO
Break the sound barrier
For unrivaled audio quality, Zenbook 14 has a Dolby Atmos stereo sound system that €™s certified by the audio experts at Harman Kardon. It delivers powerful, immersive sound that €™s crystal-clear, with the multi-dimensional soundscape of Dolby Atmos. It immerses you in your favorite entertainment with sound that moves all around you with breathtaking realism in music, movies and TV.
Smart Amp €” 350% louder sound, zero distortion
The volume-enhancing, distortion-suppressing dual-channel smart amplifier is equipped with a powerful DSP chip that can drive the twin speakers at the maximum volume possible while preventing long-term damage to the sensitive speaker voice coils. Creating or listening to audio in your videos, movies, music or games has never sounded better!
Our smart amplifier system uses a high-power amplifier that can increase speaker volume by up to 350%.
The smart amplifier helps to deliver clearer audio by boosting volume across the entire audio spectrum, not just at certain frequencies. This ensures crystal-clear highs and powerful bass for a superlative audio experience.
The smart amplifier €™s output is intelligently matched to the speaker €™s physical capabilities, fine-tuning the system across the entire spectrum to ensure distortion-free audio at any volume level. The result is a high-quality audio experience and reliable long-term operation.
KEYBOARD AND TOUCHPAD
Brilliantly nuanced ErgoSense keyboard and touchpad
It €™s our mission at ASUS to elevate human interaction with technology to a higher and more intuitive level than ever before. The latest ASUS ErgoSense keyboard and touchpad are engineered to enable an unrivaled input experience that €™s in harmony with how you move, feel and touch. Your comfort is our highest priority. That €™s why the ErgoSense keyboard has an incredibly satisfying feel, with the optimum bounce and travel calculated with fine-tuned precision. Scrolling on our ErgoSense touchpad is just like touching silk. Its surface has a special low-friction coating that €™s also fingerprint resistant, keeping your work area as clean as new.
Full-sized keyboard
19.05 mm
It €™s time to say hello to ErgoSense, and goodbye to cramped laptop keyboards! The full-size 19.05 mm key pitch is the same as a desktop keyboard, so you can whizz through your work with superb typing comfort and accuracy.
Dished key caps
0.2 mm
The 0.2 mm key-cap dish is designed to match the shape of your fingertips. The smooth-edged indent is carefully crafted for a comfortable yet precise feel, so your fingers are gently guided to the ideal contact point with the keys.
Long key travel
1.4 mm
Good tactile feedback is important to let you know that your key press has been registered. The long 1.4 mm key travel lets you type without having to use too much force. And underneath the key, there €™s a rubber dome crafted by keyboard experts here at ASUS. It guarantees your click force is met with just the right tactile bump you need for a nice grip.
Ultra-smooth touchpad
The hydrophobic coating applied to our touchpad has a high water-contact angle. This means the nanotech-like surface provides smoother feedback for every scrolling movement. It €™s like touching silk!
Anti-fingerprint touchpad
We apply a high-end PVD anti-fingerprint coating that ensures excellent resistance to wear and tear. This coating also makes the surface really easy to clean. And even after more than 10,000 slides, the touchpad will still be as smooth as new.
USER EXPERIENCE
Thoughtful design
We go the extra mile to give you a more effortless and joyful experience, at work or play.
Dedicated function keys
Pressing F9 toggles the mic on or off, and the F10 key controls the webcam shield.
One-touch login
The fingerprint sensor integrated into the power button allows easy and secure one-touch login.
ASUS NumberPad 2.04
For easy number-crunching, the touchpad includes the ASUS NumberPad 2.0 numeric keypad.
WEBCAM
Real-time webcam image optimization
ASUS 3D Noise Reduction (3DNR) Technology and the new webcam effects in MyASUS take your video-calling experience to the next level. 3DNR significantly upgrades the webcam image clarity, with a unique algorithm that sharpens images and performs real-time de-noising to make sure everything looks crisp and clear during video calls. The webcam effects in MyASUS add several useful image-processing features, including Background Blurring for enhanced privacy; Lighting Optimization to keep faces out of shadow; Motion Tracking to always keep you center-frame; and Eye Tracking to reduce the effect of your eyes wandering away from the camera.
NOISE CANCELATION
Next-level AI noise-canceling audio technology
With the increase of remote work and video conferences, we €™ve implemented ASUS AI noise-canceling audio technology to ensure the best experience. This employs machine learning in order to isolate unwanted noise from human speech. The ClearVoice Mic feature in the MyASUS app can filter out ambient noise, and normalize all individual voices in Multi-presenter mode from different positions for optimum group conference-call quality. The ClearVoice Speaker feature filters out all ambient noise apart from human speech €” so you €™ll hear what everyone else is saying.
CONNECTIVITY
Convenient connections
Zenbook 14 is packed with all the I/O ports you need for easy connectivity to your devices and peripherals. The latest ultrafast Thunderbolt 4 USB-C ports support fast charging, 4K UHD external displays and up to 40 Gbps5 data transfers, and there €™s also an HDMI port and a USB 3.2 Gen 2 Type-A port alongside a microSD card reader. Communications and audio I/O are taken care of by the convenient audio combo jack.
EASY CHARGE
USB-C Easy Charge6: Power anytime, anywhere
USB-C Easy Charge support means that your Zenbook 14 can be used with a wide range of standard 5-20V USB-C chargers. You can enjoy ultrafast charging with any PD (Power Delivery) certified charger, including the 65-watt fast-charge adapter supplied with Zenbook 14, or juice up your device on the go with airline chargers, portable chargers or power banks!
SOFTWARE
Truly personalized workflow
MyASUS hosts a collection of handy ASUS apps and tools that help you get more out of your laptop, and the powerful GlideX is a cross-device screen-sharing solution. Optimize your laptop €™s performance and boost your productivity with ASUS apps!
MyASUS
Your PC just got better
MyASUS provides easy access to ASUS apps that are designed to help you maintain your system, update your software, optimize your PC €™s performance, and contact ASUS for after-sales service and support.
GlideX
Your on-the-go work and play space
GlideX is a cross-device screen-sharing solution that uses wired or wireless connections to give you a bigger and better space for work and play. With Screen Mirror you can project your device €™s screen to PC for easier keyboard input on a bigger space; with Screen Extend you can create more space turning your tablet into a secondary display on the go. GlideX optimizes your workflow in the blink of an eye!
MILITARY GRADE
Toughness you can rely on
Zenbook 14 has been tested to meet the ultra-demanding MIL-STD-810H U.S. military standard for reliability and durability. Tests consisted of a punishing regime designed to ensure survival in harsh environments, and included power-on drop tests, vibration tests, and operation at extremes of humidity, altitude and temperature. Zenbook 14 has also passed ASUS laptop stress tests that far exceed the standards set by the industry.
The powerful and compact Zenbook 14 is just 16.9 mm slim and 1.39 kg1 light, with a breathtaking new design that €™s timelessly elegant yet totally modern. You €™ll experience perfect visuals from the expansive 16:10 2.5K IPS NanoEdge display2, a color-accurate up to 400-nit screen that delivers 100% sRGB color gamut. The 12th Gen Intel Core i7 Processor, Intel Iris Xe graphics, 16 GB RAM and 1 TB PCIe 4.0 SSD deliver superb performance, and there €™s a long-lasting 75 Wh battery. For extraordinary sound, there €™s a Dolby Atmos sound system powered by a smart amplifier. The user-centric design includes one-touch login with a fingerprint sensor on the power button, the new ASUS ErgoSense keyboard, and the efficient ASUS NumberPad 2.0. The bold new lid design is inspired by timeless Kintsugi craftsmanship, and it €™s available in two fresh new colors: Ponder Blue and Aqua Celadon. Zenbook 14 is the new benchmark for portable perfection.
MOBILITY
Portable perfection
Designed for a sublime on-the-go experience, Zenbook 14 packs a premium specification and a full set of I/O ports into a compact, slim and lightweight all-aluminum chassis that €™s ready to go with you anywhere. Say hello to your new favorite traveling companion.
BATTERY
Non-stop stamina
There €™s no need to panic if power outlets are in short supply: Zenbook 14 €™s long-lasting 75 Wh battery can keep you productive for up to 18 hours. And when it €™s time to charge, there €™s no need to slow down €” in just 49 minutes you can top it up to a 60% charge level.
PERFORMANCE
Powerfully productive
Whatever you need to do, Zenbook 14 is primed and ready, featuring all the multitasking power of the latest 12th Gen Intel Core i7 Processor combined with 16 GB RAM and Intel Iris Xe graphics. Ultrafast PCIe 4.0 x4 SSDs take care of your storage needs, and the latest WiFi 6E (802.11ax) gives you gigabit-class wireless connections.
WiFi CONNECTIVITY
Fine-tuned with ASUS WiFi Master Premium technology
ASUS offers a comprehensive range of wireless connectivity solutions. WiFi 6E is the latest and fastest WiFi standard, and Zenbook 14 enhances its performance even further with ASUS WiFi Master Premium technology. This includes ASUS WiFi Stabilizer, which gives your WiFi connections rock-solid stability, and WiFi Stabilizer to filter out wireless interference, so you €™ll always enjoy the fastest possible speeds. Additionally, WiFi SmartConnect automatically selects the best WiFi source, so Zenbook 14 connects seamlessly to the best WiFi signal and known mobile hotspots.
DISPLAY
See more, beautifully
The expansive 16:10 2.5K IPS NanoEdge display on Zenbook 14 delivers incredibly detailed visuals with ultra-vivid colors. The NanoEdge design has ultra-slim bezels and a 90% screen-to-body ratio, which in turn gives Zenbook 14 its svelte and compact form factor. For superb color accuracy, the display covers 100% of the sRGB color gamut. It also cares for your eyes during long screen sessions, with low blue-light levels that are certified by TÃœV Rheinland.
AUDIO
Break the sound barrier
For unrivaled audio quality, Zenbook 14 has a Dolby Atmos stereo sound system that €™s certified by the audio experts at Harman Kardon. It delivers powerful, immersive sound that €™s crystal-clear, with the multi-dimensional soundscape of Dolby Atmos. It immerses you in your favorite entertainment with sound that moves all around you with breathtaking realism in music, movies and TV.
Smart Amp €” 350% louder sound, zero distortion
The volume-enhancing, distortion-suppressing dual-channel smart amplifier is equipped with a powerful DSP chip that can drive the twin speakers at the maximum volume possible while preventing long-term damage to the sensitive speaker voice coils. Creating or listening to audio in your videos, movies, music or games has never sounded better!
Our smart amplifier system uses a high-power amplifier that can increase speaker volume by up to 350%.
The smart amplifier helps to deliver clearer audio by boosting volume across the entire audio spectrum, not just at certain frequencies. This ensures crystal-clear highs and powerful bass for a superlative audio experience.
The smart amplifier €™s output is intelligently matched to the speaker €™s physical capabilities, fine-tuning the system across the entire spectrum to ensure distortion-free audio at any volume level. The result is a high-quality audio experience and reliable long-term operation.
KEYBOARD AND TOUCHPAD
Brilliantly nuanced ErgoSense keyboard and touchpad
It €™s our mission at ASUS to elevate human interaction with technology to a higher and more intuitive level than ever before. The latest ASUS ErgoSense keyboard and touchpad are engineered to enable an unrivaled input experience that €™s in harmony with how you move, feel and touch. Your comfort is our highest priority. That €™s why the ErgoSense keyboard has an incredibly satisfying feel, with the optimum bounce and travel calculated with fine-tuned precision. Scrolling on our ErgoSense touchpad is just like touching silk. Its surface has a special low-friction coating that €™s also fingerprint resistant, keeping your work area as clean as new.
Full-sized keyboard
19.05 mm
It €™s time to say hello to ErgoSense, and goodbye to cramped laptop keyboards! The full-size 19.05 mm key pitch is the same as a desktop keyboard, so you can whizz through your work with superb typing comfort and accuracy.
Dished key caps
0.2 mm
The 0.2 mm key-cap dish is designed to match the shape of your fingertips. The smooth-edged indent is carefully crafted for a comfortable yet precise feel, so your fingers are gently guided to the ideal contact point with the keys.
Long key travel
1.4 mm
Good tactile feedback is important to let you know that your key press has been registered. The long 1.4 mm key travel lets you type without having to use too much force. And underneath the key, there €™s a rubber dome crafted by keyboard experts here at ASUS. It guarantees your click force is met with just the right tactile bump you need for a nice grip.
Ultra-smooth touchpad
The hydrophobic coating applied to our touchpad has a high water-contact angle. This means the nanotech-like surface provides smoother feedback for every scrolling movement. It €™s like touching silk!
Anti-fingerprint touchpad
We apply a high-end PVD anti-fingerprint coating that ensures excellent resistance to wear and tear. This coating also makes the surface really easy to clean. And even after more than 10,000 slides, the touchpad will still be as smooth as new.
USER EXPERIENCE
Thoughtful design
We go the extra mile to give you a more effortless and joyful experience, at work or play.
Dedicated function keys
Pressing F9 toggles the mic on or off, and the F10 key controls the webcam shield.
One-touch login
The fingerprint sensor integrated into the power button allows easy and secure one-touch login.
ASUS NumberPad 2.04
For easy number-crunching, the touchpad includes the ASUS NumberPad 2.0 numeric keypad.
WEBCAM
Real-time webcam image optimization
ASUS 3D Noise Reduction (3DNR) Technology and the new webcam effects in MyASUS take your video-calling experience to the next level. 3DNR significantly upgrades the webcam image clarity, with a unique algorithm that sharpens images and performs real-time de-noising to make sure everything looks crisp and clear during video calls. The webcam effects in MyASUS add several useful image-processing features, including Background Blurring for enhanced privacy; Lighting Optimization to keep faces out of shadow; Motion Tracking to always keep you center-frame; and Eye Tracking to reduce the effect of your eyes wandering away from the camera.
NOISE CANCELATION
Next-level AI noise-canceling audio technology
With the increase of remote work and video conferences, we €™ve implemented ASUS AI noise-canceling audio technology to ensure the best experience. This employs machine learning in order to isolate unwanted noise from human speech. The ClearVoice Mic feature in the MyASUS app can filter out ambient noise, and normalize all individual voices in Multi-presenter mode from different positions for optimum group conference-call quality. The ClearVoice Speaker feature filters out all ambient noise apart from human speech €” so you €™ll hear what everyone else is saying.
CONNECTIVITY
Convenient connections
Zenbook 14 is packed with all the I/O ports you need for easy connectivity to your devices and peripherals. The latest ultrafast Thunderbolt 4 USB-C ports support fast charging, 4K UHD external displays and up to 40 Gbps5 data transfers, and there €™s also an HDMI port and a USB 3.2 Gen 2 Type-A port alongside a microSD card reader. Communications and audio I/O are taken care of by the convenient audio combo jack.
EASY CHARGE
USB-C Easy Charge6: Power anytime, anywhere
USB-C Easy Charge support means that your Zenbook 14 can be used with a wide range of standard 5-20V USB-C chargers. You can enjoy ultrafast charging with any PD (Power Delivery) certified charger, including the 65-watt fast-charge adapter supplied with Zenbook 14, or juice up your device on the go with airline chargers, portable chargers or power banks!
SOFTWARE
Truly personalized workflow
MyASUS hosts a collection of handy ASUS apps and tools that help you get more out of your laptop, and the powerful GlideX is a cross-device screen-sharing solution. Optimize your laptop €™s performance and boost your productivity with ASUS apps!
MyASUS
Your PC just got better
MyASUS provides easy access to ASUS apps that are designed to help you maintain your system, update your software, optimize your PC €™s performance, and contact ASUS for after-sales service and support.
GlideX
Your on-the-go work and play space
GlideX is a cross-device screen-sharing solution that uses wired or wireless connections to give you a bigger and better space for work and play. With Screen Mirror you can project your device €™s screen to PC for easier keyboard input on a bigger space; with Screen Extend you can create more space turning your tablet into a secondary display on the go. GlideX optimizes your workflow in the blink of an eye!
MILITARY GRADE
Toughness you can rely on
Zenbook 14 has been tested to meet the ultra-demanding MIL-STD-810H U.S. military standard for reliability and durability. Tests consisted of a punishing regime designed to ensure survival in harsh environments, and included power-on drop tests, vibration tests, and operation at extremes of humidity, altitude and temperature. Zenbook 14 has also passed ASUS laptop stress tests that far exceed the standards set by the industry.
| Design | |
|---|---|
| Colour name | Ponder Blue |
| Product type | Laptop |
| Market positioning | Home |
| Housing material | Aluminium |
| Form factor | Clamshell |
| Product colour | Blue |
| Introduction year | 2023 |
| Display | |
| HD type | WQXGA |
| Panel type | IPS |
| Display brightness | 400 cd/m ² |
| Touchscreen | No |
| Display resolution | 2560 x 1600 pixels |
| Display diagonal | 35.6 cm (14") |
| Anti-glare screen | Yes |
| Maximum refresh rate | 60 Hz |
| RGB colour space | sRGB |
| Colour gamut | 100% |
| Native aspect ratio | 16:10 |
| Processor | |
| Processor generation | 12th gen Intel Core i5 |
| Processor cache type | Smart Cache |
| Processor cache | 12 MB |
| Processor model | i5-1240P |
| Processor boost frequency | 4.4 GHz |
| Processor cores | 12 |
| Processor manufacturer | Intel |
| Processor family | Intel Core i5 |
| Processor base power | 28 W |
| Maximum turbo power | 64 W |
| Efficient-core Max Turbo Frequency | 3.3 GHz |
| Performance-core Max Turbo Frequency | 4.4 GHz |
| Performance cores | 4 |
| Efficient cores | 8 |
| Memory | |
| Memory form factor | On-board |
| Internal memory | 8 GB |
| Internal memory type | LPDDR5-SDRAM |
| Maximum internal memory | 8 GB |
| Storage | |
| SSD form factor | M.2 |
| Storage media | SSD |
| Optical drive type | No |
| Number of SSDs installed | 1 |
| SSD capacity | 512 GB |
| SSD interface | PCI Express 4.0 |
| Card reader integrated | Yes |
| Compatible memory cards | MicroSD (TransFlash) |
| Total storage capacity | 512 GB |
| Total SSDs capacity | 512 GB |
| NVMe | Yes |
| Graphics | |
| Discrete graphics card | No |
| On-board graphics card family | Intel Iris Xe Graphics |
| On-board graphics card | Yes |
| On-board graphics card model | Intel Iris Xe Graphics |
| Discrete graphics card model | Not available |
| On-board GPU manufacturer | Intel |
| Audio | |
| Audio system | Smart Amp |
| Speakers manufacturer | Harman Kardon |
| Built-in microphone | Yes |
| Camera | |
| Front camera | Yes |
| Front camera resolution | 1280 x 720 pixels |
| Front camera HD type | HD |
| Optical drive | |
| Optical drive type | No |
| Network | |
| Mobile network connection | No |
| Top Wi-Fi standard | Wi-Fi 6E (802.11ax) |
| Wi-Fi standards | Wi-Fi 6E (802.11ax) |
| Ethernet LAN | No |
| Bluetooth | Yes |
| Bluetooth version | 5.3 |
| Antenna type | 2x2 |
| Ports & interfaces | |
| USB 3.2 Gen 2 (3.1 Gen 2) Type-A ports quantity | 1 |
| USB Type-C DisplayPort Alternate Mode | Yes |
| HDMI ports quantity | 1 |
| HDMI version | 2.1 |
| Combo headphone/mic port | Yes |
| USB Power Delivery | Yes |
| Charging port type | USB Type-C |
| Thunderbolt 4 ports quantity | 2 |
| Intel Thunderbolt 4 | Yes |
| Keyboard | |
| Pointing device | Touchpad |
| Numeric keypad | No |
| Keyboard backlit | Yes |
| Software | |
| Operating system architecture | 64-bit |
| Operating system installed | Windows 11 Home |
| Technical details | |
| Market positioning | Home |
| Housing material | Aluminium |
| Form factor | Clamshell |
| Product colour | Blue |
| Sustainability compliance | Yes |
| Sustainability certificates | ENERGY STAR, EPEAT Silver |
| Compliance certificates | REACH, RoHS |
| Battery | |
| Battery technology | Lithium-Ion (Li-Ion) |
| Number of battery cells | 4 |
| Battery capacity | 75 Wh |
| Power | |
| AC adapter power | 65 W |
| AC adapter frequency | 50 - 60 Hz |
| AC adapter input voltage | 100 - 240 V |
| AC adapter output current | 3.25 A |
| AC adapter output voltage | 20 V |
| Security | |
| Trusted Platform Module (TPM) | Yes |
| Fingerprint reader | Yes |
| Certificates | |
| Compliance certificates | REACH, RoHS |
| Sustainability | |
| Sustainability compliance | Yes |
| Sustainability certificates | ENERGY STAR, EPEAT Silver |
| Weight & dimensions | |
| Width | 313.6 mm |
| Depth | 220.6 mm |
| Height | 16.9 mm |
| Weight | 1.35 kg |
| Other features | |
| On-board graphics card | Yes |
| Audio system | Smart Amp |
| Anti-glare screen | Yes |
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Shipping & Return
Shipping Policy Overview:
This policy delineates the guidelines for shipping and returns when sending goods through mail. These guidelines encompass details such as costs, delivery times, and procedures to follow in case of product damage upon arrival.
When do we ship?
To provide clarity on anticipated delivery dates for GIGATE shipments, we have included the expected delivery date beneath each product. Moreover, our customer service team reaches out within 24 working hours of purchase to review orders and confirm delivery dates.
Where do we ship to?
GIGATE dispatches products from six warehouses in distinct regions to streamline shipping and minimize delivery times. We employ professional carriers and logistics systems to cover all cities in Saudi Arabia, ensuring efficient tracking of shipments.
How do we ship?
While most orders are shipped via selected professional couriers (DHL,OTO, SMSA) ,the shipping company is chosen by the GIGATE operation team based on product type, warehouse location, and customer destination address. Customers can provide special instructions in the comments box or inform GIGATE customer service during their address verification call.
Shipping Rates:
GIGATE offers Free Shipping on all products, excluding special items that incur additional shipping costs.
Order Tracking:
GIGATE provides a dedicated page for customers to easily track their shipments and monitor order statuses. Tracking can be done using the order ID and email address received upon order placement or the carrier tracking number.
Stock Availability:
While items are typically in stock, occasional shortages may occur due to sudden demand. In such cases, customers are promptly notified, and GIGATE customer service communicates the expected delivery time. Customers dissatisfied with the revised delivery time may opt for a refund within 2 hours.
VAT, Customs, and Duties:
All costs, including shipping, VAT, customs, and duties, are transparently included in the paid price. GIGATE ensures customers are informed of the total cost before purchase through a prominently displayed notification.
Shipping Damages:
GIGATE prioritizes secure packing and selects professional carriers to minimize the risk of damage during shipment. In the rare event of damages, customers must inform the customer service or support team within 24 hours of delivery for prompt resolution.
Return Shipment:
For return procedures, please refer to our Return and Refund Policy. If a return is unrelated to technical issues or product specifications and is solely due to a change of mind, return costs are the responsibility of the customer. Customers can coordinate returns with the customer care team or support team for seamless processing.
