Product specifications
CUSTOMER SERVICE HEADSET
The EncorePro 500 Digital Series with DA90 USB audio processor and Plantronics Manager Pro is the first of its kind: a fully integrated audio and asset management solution.
ENHANCED INTERACTIONS. BETTER CONTROL.
The EncorePro 500 Digital Series with DA90 USB audio processor and Plantronics Manager Pro, an additional service, is a fully integrated audio and asset management solution for customer service centers. Centralized management with Plantronics Manager Pro enables IT to track detailed insights about devices. And all-day comfort with superior audio quality” including a noise-cancelling microphone with wideband audio”gives customer service representatives the tools they need to provide outstanding customer interactions.
MANY DESIGNS. ONE GREAT PERFORMANCE.
From over-the-head to over-the-ear to convertible designs, the EncorePro 500 Digital Series is our dependable, all-day workhorse, engineered for the demanding needs of the modern customer service center and office. An adjustable fit with flexible boom offers precise, quick microphone positioning, enhancing wearability, and helps ensure that customer service representatives stay fresh and focused on the customer throughout the day.
PLANTRONICS MANAGER PRO
HEADSET MANAGEMENT, SIMPLIFIED.
With Plantronics Manager Pro, an additional service, IT can remotely monitor, manage, and maintain headsets company-wide, to help ensure that customer service representatives are ready to take every customer call. No IT help desk backlogs, no more running from user to user for adjustments, fixes, or updates. For IT, it means simplicity. For the customer service representative, consistency. And for the customer, satisfaction.
- Flexible unibody boom.
- Aircraft-grade aluminum joints.
- Laser-welded construction.
- Viusal and tactile positioning guides.
- Noise-cancelling microphone.
- Adjustable fit.
- Inventory management.
- Monaural and stereo wearing styles.
- Over-the-ear design.
- 3-in-1 convertible.
The EncorePro 500 Digital Series with DA90 USB audio processor and Plantronics Manager Pro is the first of its kind: a fully integrated audio and asset management solution.
ENHANCED INTERACTIONS. BETTER CONTROL.
The EncorePro 500 Digital Series with DA90 USB audio processor and Plantronics Manager Pro, an additional service, is a fully integrated audio and asset management solution for customer service centers. Centralized management with Plantronics Manager Pro enables IT to track detailed insights about devices. And all-day comfort with superior audio quality” including a noise-cancelling microphone with wideband audio”gives customer service representatives the tools they need to provide outstanding customer interactions.
MANY DESIGNS. ONE GREAT PERFORMANCE.
From over-the-head to over-the-ear to convertible designs, the EncorePro 500 Digital Series is our dependable, all-day workhorse, engineered for the demanding needs of the modern customer service center and office. An adjustable fit with flexible boom offers precise, quick microphone positioning, enhancing wearability, and helps ensure that customer service representatives stay fresh and focused on the customer throughout the day.
PLANTRONICS MANAGER PRO
HEADSET MANAGEMENT, SIMPLIFIED.
With Plantronics Manager Pro, an additional service, IT can remotely monitor, manage, and maintain headsets company-wide, to help ensure that customer service representatives are ready to take every customer call. No IT help desk backlogs, no more running from user to user for adjustments, fixes, or updates. For IT, it means simplicity. For the customer service representative, consistency. And for the customer, satisfaction.
- Flexible unibody boom.
- Aircraft-grade aluminum joints.
- Laser-welded construction.
- Viusal and tactile positioning guides.
- Noise-cancelling microphone.
- Adjustable fit.
- Inventory management.
- Monaural and stereo wearing styles.
- Over-the-ear design.
- 3-in-1 convertible.
| Performance | |
|---|---|
| Product type | Headset |
| Microphone type | Boom |
| Recommended usage | Office/Call center |
| Headset type | Binaural |
| Wearing style | Head-band |
| Product colour | Black |
| Technical details | |
| Headset type | Binaural |
| Wearing style | Head-band |
| Product colour | Black |
| Design | |
| Product type | Headset |
| Microphone type | Boom |
| Headset type | Binaural |
| Wearing style | Head-band |
| Product colour | Black |
| Harmonized System (HS) code | 85183000 |
| Ports & interfaces | |
| Connectivity technology | Wired |
| Headphones | |
| Ear coupling | Supraaural |
| Acoustic system | Closed |
| Microphone | |
| Microphone type | Boom |
| Microphone noise-canceling | Yes |
| Logistics data | |
| Harmonized System (HS) code | 85183000 |
| Supplier features | |
| Harmonized System (HS) code | 85183000 |
| Other features | |
| Harmonized System (HS) code | 85183000 |
Accessories
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Shipping & Return
Shipping Policy Overview:
This policy delineates the guidelines for shipping and returns when sending goods through mail. These guidelines encompass details such as costs, delivery times, and procedures to follow in case of product damage upon arrival.
When do we ship?
To provide clarity on anticipated delivery dates for GIGATE shipments, we have included the expected delivery date beneath each product. Moreover, our customer service team reaches out within 24 working hours of purchase to review orders and confirm delivery dates.
Where do we ship to?
GIGATE dispatches products from six warehouses in distinct regions to streamline shipping and minimize delivery times. We employ professional carriers and logistics systems to cover all cities in Saudi Arabia, ensuring efficient tracking of shipments.
How do we ship?
While most orders are shipped via selected professional couriers (DHL,OTO, SMSA) ,the shipping company is chosen by the GIGATE operation team based on product type, warehouse location, and customer destination address. Customers can provide special instructions in the comments box or inform GIGATE customer service during their address verification call.
Shipping Rates:
GIGATE offers Free Shipping on all products, excluding special items that incur additional shipping costs.
Order Tracking:
GIGATE provides a dedicated page for customers to easily track their shipments and monitor order statuses. Tracking can be done using the order ID and email address received upon order placement or the carrier tracking number.
Stock Availability:
While items are typically in stock, occasional shortages may occur due to sudden demand. In such cases, customers are promptly notified, and GIGATE customer service communicates the expected delivery time. Customers dissatisfied with the revised delivery time may opt for a refund within 2 hours.
VAT, Customs, and Duties:
All costs, including shipping, VAT, customs, and duties, are transparently included in the paid price. GIGATE ensures customers are informed of the total cost before purchase through a prominently displayed notification.
Shipping Damages:
GIGATE prioritizes secure packing and selects professional carriers to minimize the risk of damage during shipment. In the rare event of damages, customers must inform the customer service or support team within 24 hours of delivery for prompt resolution.
Return Shipment:
For return procedures, please refer to our Return and Refund Policy. If a return is unrelated to technical issues or product specifications and is solely due to a change of mind, return costs are the responsibility of the customer. Customers can coordinate returns with the customer care team or support team for seamless processing.
